Cancellation Policy

1. Cancellation by Customer

We understand that plans can change. You may cancel your booking at any time, subject to the following conditions and fees:

2. How to Cancel

To cancel your booking, you may use any of the following methods:

• Log into your account and cancel through the dashboard
• Email us at bookings@flyouttours.com with your booking reference
• Call our customer service at +971 54 466 1317
• Use WhatsApp to reach our support team

3. Cancellation by Flyout Tours

We reserve the right to cancel bookings under the following circumstances:

• Minimum participant requirements not met
• Adverse weather conditions affecting safety
• Unforeseen operational issues
• Government advisories or restrictions
• Force majeure events

In such cases, you will be offered a full refund or the option to reschedule at no additional cost.

4. Rescheduling

As an alternative to cancellation, you may reschedule your booking:

• Free rescheduling if done 48+ hours before the tour
• Rescheduling within 24-48 hours may incur a 15% fee
• Subject to availability for the new date
• One free reschedule per booking is allowed

5. No-Show Policy

If you fail to arrive at the designated meeting point without prior cancellation or notification, it will be considered a no-show. No refunds will be provided for no-shows, and the full booking amount will be forfeited.

6. Group Bookings

For group bookings of 10 or more participants, special cancellation terms may apply. Please contact our group sales team for specific terms and conditions related to your booking.

7. Special Packages

Some promotional packages, flash sales, or special offers may have different cancellation terms. These will be clearly stated at the time of booking. Please review the specific terms before completing your purchase.

8. Contact Us

For cancellation requests or questions about this policy: